Refund policy

Return and Refund Policy

We want every Belemar order to feel fair, clear, and easy to resolve.

Return Window

You may request a return within 30 days after receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging with all accessories and manuals included.

How to Request a Return

To start a return, contact us at support@belemar.store with your order number, the item you want to return, and the reason for the request. We will review your request and reply with the next steps within 1–3 business days.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If the item is damaged, defective, or not the product you ordered, contact us as soon as possible with photos or video of the issue so we can evaluate it and help make it right.

Return Shipping

Unless the return is caused by a damaged, defective, or incorrect item, customers are responsible for return shipping costs. Original shipping fees may be non-refundable unless required by law.

Refund Processing Time

Once we receive and inspect the returned item, we will notify you whether the refund is approved. If approved, the refund will be processed to your original payment method within 1–3 business days. Your bank or payment provider may take additional time to post the refund. Refund arrival time is usually about 7 business days after approval, depending on the payment provider.

Contact

For return or refund questions, contact us at support@belemar.store.